Terms of service

1. Scope of Application

These Terms and Conditions apply to all orders placed through the Luvrie online store. Our online shop is intended exclusively for individual consumers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. An entrepreneur is a person or entity acting in the course of their commercial or professional activities when entering into a transaction.

2. Contracting Party, Conclusion of Contract & Corrections

The purchase contract is concluded with Luvrie.

By listing products in our online store, we make a binding offer to enter into a sales contract for those items. You may first place products in your shopping cart without obligation and make changes at any time before submitting your order using the provided correction tools.

The contract is formed when you click the “Place Order” button, confirming your acceptance of the offer for the items in your cart. After submitting your order, you will immediately receive an email confirmation.

3. Contract Language & Storage of Terms

The contract is available in English.

We will store your order details and these Terms & Conditions, which will be sent to you by email. You can also view your order and contract information in your Luvrie customer account.

4. Delivery Conditions

We offer free shipping for order over $75.
All orders are shipped via mail; in-person pickup is not available at this time.

5. Payment Options

We offer the following secure payment methods:

  • Credit/Debit Card (Visa, MasterCard, American Express)
    Payment is processed automatically upon order confirmation.

  • PayPal & PayPal Express
    You will be redirected to PayPal’s secure payment page to complete your transaction.

  • Apple Pay / Google Pay
    Convenient one-tap payment through your registered wallet.

  • Shop Pay
    Fast checkout for returning Shopify users.

Payment methods may vary depending on your location or order value. All payments are processed securely, and your financial details are never shared with Luvrie.

6. Retention of Ownership

All products remain the property of Luvrie until full payment has been received.

7. Warranty & Guarantee

Unless otherwise stated, statutory consumer rights under Australian law apply.
If a defect appears within 12 months of delivery, you are entitled to a replacement, repair, or refund in accordance with consumer protection standards.

These limitations do not apply in cases of:

  • Injury to life, body, or health

  • Intentional or grossly negligent misconduct

  • Breach of essential contractual obligations

  • Product liability claims

  • Fraudulent concealment of defects

For specific product warranties, please refer to the product page or warranty information provided with your item.

8. Liability

Luvrie is liable without limitation for damages resulting from:

  • Injury to life, body, or health

  • Intentional or grossly negligent conduct

  • Breach of essential contractual obligations

  • Product liability regulations

For slight negligence, liability is limited to foreseeable, typical damages.
Further claims for damages are excluded.