Refund policy
1. Overview
At Luvrie, we want you to love your purchase.
If you’re not completely satisfied, we’re here to help.
Our refund policy lasts 14 days from the date you receive your order.
2. Eligibility for Refund
To be eligible for a refund, your item must:
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Be unused, unworn, and in the same condition as when you received it.
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Be in its original packaging, including tags, dust bags, and accessories (if applicable).
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Include proof of purchase (e.g., order number or receipt).
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
3. Non-Returnable & Non-Refundable Items
Refunds are not available for:
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Custom-made or personalized items.
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Items purchased on final sale or clearance.
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Items damaged after delivery due to misuse, wear and tear, or accident.
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Gift cards or promotional vouchers.
4. Refund Process
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Submit a return request through our Contact page within 14 days of receiving your order.
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Pack your item securely and ship it back to our provided return address.
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Once your return is received and approved, we will process your refund within 7–10 business days.
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Refunds will be issued to your original payment method.
Please note: shipping fees are non-refundable.
5. Exchanges
We currently do not offer direct exchanges.
If you wish to exchange an item, please return it for a refund and place a new order for your preferred size or style.
6. Damaged or Faulty Items
If you receive a damaged, defective, or incorrect item, please contact us immediately with clear photos.
We’ll arrange a replacement or a full refund at no additional cost to you.
7. Return Shipping
Customers are responsible for covering the cost of return shipping unless the item is faulty or incorrect.
We recommend using a trackable shipping service to ensure your return reaches us safely.
8. Contact Us
For any refund or return inquiries, please reach out to our customer service team through the Contact section on our website: