Privacy Policy

Last Updated: [Insert Date]

This Privacy Policy describes how Luvrie (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from luvriestore.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

By using our Services, you agree to this Privacy Policy. If you do not agree, please do not use or access our Site.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, or legal requirements. Any updates will be posted on this page with the revised “Last Updated” date. Continued use of our Services after updates means you accept those changes.

2. Information We Collect

We collect information that helps us provide you with a seamless and personalized shopping experience. The type of data we collect depends on how you interact with us.

A. Information You Provide Directly

  • Contact Information: Name, shipping address, billing address, email address, and phone number.

  • Order Details: Payment confirmation, items purchased, and delivery information.

  • Account Information: Username, password, and security details.

  • Customer Support Information: Details you provide when contacting us.

  • Reviews, Loyalty, and Gift Cards: Information related to points, referrals, and feedback.

You may choose not to provide certain information, but doing so may limit access to specific features.

B. Information Collected Automatically

When you visit our Site, we automatically collect certain data (“Usage Data”) using cookies and similar technologies, such as:

  • Device and browser type

  • IP address

  • Time spent on pages

  • Shopping behaviour and interactions

This helps us improve the performance, personalization, and security of our Site.

C. Information from Third Parties

We may receive information from third parties, including:

  • Shopify – which hosts our store and processes transactions.

  • Payment Providers – who process payments securely.

  • Marketing Partners – who help us show relevant ads and offers.

3. How We Use Your Information

We use your information for the following purposes:

  • To Fulfil Orders: Process payments, ship products, manage returns, and communicate about purchases.

  • To Improve Our Services: Analyse customer behaviour to enhance our website and product range.

  • To Communicate: Send confirmations, updates, and responses to your inquiries.

  • For Marketing: Send promotions, offers, and updates that may interest you (you can opt out anytime).

  • For Security & Fraud Prevention: Detect and prevent unauthorized or fraudulent activity.

  • For Legal Compliance: Fulfil obligations required by applicable laws or authorities.

4. Cookies

We use cookies and similar tracking technologies to operate and improve our Site. These help remember your preferences, store cart items, and provide a better user experience.

You can control cookies through your browser settings. However, disabling cookies may limit certain features or functionality of our Site.

For details on Shopify’s cookies, please visit: https://www.shopify.com/legal/cookies

5. How We Share Information

We only share your information when necessary to deliver our Services, including:

  • With Service Providers: Shipping companies, payment processors, IT support, and marketing tools that help us operate the business.

  • With Business Partners: Trusted affiliates who assist with promotions or joint offers.

  • For Legal Reasons: To comply with legal requirements, protect rights, or enforce agreements.

  • In Business Transfers: If our business is sold or merged, customer data may be part of the transaction.

We do not sell or share your personal information for profit.

6. Data Retention

We retain your personal information only as long as necessary to fulfil orders, provide Services, comply with legal obligations, or resolve disputes. Once no longer needed, your data will be securely deleted or anonymized.

7. Your Rights

Depending on your region, you may have the right to:

  • Access a copy of your personal information.

  • Request correction or deletion of your information.

  • Withdraw consent for marketing communications.

  • Request information about how we process your data.

To exercise your rights, contact us using the details in the Contact section below. We may ask for proof of identity to verify your request.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, misuse, or loss. However, no method of transmission over the Internet is completely secure.

9. Children’s Privacy

Our Site and Services are not directed at children under 16. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us to have it removed.

10. International Data Transfers

Your information may be stored and processed in countries other than your own, including by third-party service providers (such as Shopify) that operate globally. These providers use safeguards consistent with applicable data protection laws.

11. Contact Us

If you have questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, you can contact us at: info@luvrie.store